Refund and Returns Policy
At Soild & Grace, every piece is created with intention, care, and a deeper purpose.
Our mission is not only to create meaningful products, but also to support a more thoughtful and sustainable way of living by reducing unnecessary waste and sharing positive energy within the community.
Because of this, many of our items are made to order instead of mass-produced. This approach helps us avoid overproduction, reduce environmental impact, and create products more responsibly.
At the same time, we always want you to feel confident and supported when shopping with us.
🌱 Our Promise to You
If your item arrives damaged, defective, misprinted, or incorrect, we will make it right.
We stand behind the quality of our products and will gladly offer a replacement or refund for any issue caused on our side.
🌱 Please Review Sizing Carefully
To help reduce unnecessary waste from returns and excess production, we kindly ask customers to review the sizing chart before placing an order.
Since each item is made specifically for you, we generally cannot accept returns or exchanges for:
- Incorrect size selection
- Change of mind
- Color preference
- Buyer’s remorse
Sizing may vary slightly depending on the garment style and manufacturer, so we strongly recommend checking measurements carefully before purchasing.
This policy allows us to stay aligned with our sustainability mission while continuing to offer thoughtfully made products instead of large-scale inventory production.
🌱 Eligible Returns & Refunds
You may request a replacement or refund if:
- Your item arrives damaged
- The product is defective
- The design is misprinted
- You received the wrong item
To qualify:
- Please contact us within 7 days of delivery
- Include clear photos of the issue
- The item must be unused and in original condition
- The request must be approved by our support team before returning any item
Unauthorized returns may not be accepted.
🌱 Sizing Support
We understand online shopping can sometimes feel uncertain, especially with apparel.
While we cannot guarantee free returns for sizing issues, we always aim to help where possible. Depending on the situation, we may offer:
- Store credit
- Partial refund
- Discount toward a replacement order
Our goal is always to find a fair and thoughtful solution for both our customers and our sustainability values.
🌱 Return Shipping
For approved returns not related to a product defect or fulfillment error, return shipping costs are the responsibility of the customer.
Original shipping fees are non-refundable.
Please do not send items back to the address listed on the package, as it is not our authorized return location.
All returns must first be approved through our customer support team.
🌱 Damaged or Incorrect Orders
If something is wrong with your order, please reach out to us within 7 days of delivery and include:
- Your order number
- Clear photos of the issue
- A short explanation of the problem
We will review the situation as quickly as possible and work toward the best resolution, whether that means a replacement or refund.
🌱 Lost or Stolen Packages
Once an order is marked as delivered by the shipping carrier, responsibility transfers to the recipient.
Unfortunately, we cannot offer refunds or replacements for packages marked as successfully delivered.
If you believe your package was stolen or misplaced, we recommend contacting the shipping carrier directly for assistance.
🌱 Incorrect Shipping Information
Please double-check your shipping address before placing your order.
We are unable to refund or replace orders that fail delivery due to:
- Incorrect addresses
- Incomplete shipping information
- Failed delivery attempts
- Failure to arrange redelivery with the carrier
🌱 Order Changes & Cancellations
If you need to cancel or update your order, please contact us within 24 hours of purchase.
Because orders move into production quickly, we can only make changes before production begins.
Once production or shipping has started, cancellations or modifications are no longer possible.
🌱 Refund Processing
Approved refunds are typically processed within 7 business days after the returned item has been received and inspected.
Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
🌱 Thank You for Supporting Thoughtful Production
Every order placed with Soild & Grace supports a slower, more intentional production model designed to reduce waste and encourage mindful consumption.
Thank you for being part of a community that values creativity, positivity, and sustainability together.
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